Find GA Deskside Support Representative jobs - GA Area Job Search for Deskside Support Representative jobs (page 1)

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Deskside Support Representative: IBM - Atlanta, Georgia; Customer Service; Job description This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the client, they need to (see more)

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